Job Description:
Senior Case Worker (Child Protection and GBV) Female
Number of Positions: One (Female)
Duration: 6 Months(with Possible extension)
Location: Duhok Governorate and Zakho independent administration
Publishing date: 8th April 2026
Deadline of submission: 14th April 2026
About Us
The Lotus Flower is a non-governmental organisation which is legally registered in the Federal Government of Baghdad and KRI. The Lotus Flower programs empower vulnerable women, girls and other community members so that they are safe, have opportunities to learn, the tools to become financially independent and the freedom to lead change. We provide safe social spaces inside refugee & IDP camps and implement projects to help them rebuild their lives and earn a living. We run multiple women’s and children centers for the IDP, refugee and host community in Iraq and have mobile teams in areas where static centers are not feasible.
The Lotus Flower services work to fill resource gaps by providing community-responsive programming which changes over time in response to feedback but revolves around 6 pillars from the UN’s Sustainable Development Goals:
Health & Safety (including MHPSS)
Education and Livelihoods
Peacebuilding & Human Rights
Climate Change
We aim to provide a foundation for women, girls, and other needed community members to rebuild themselves, their families, and their futures. As local implementers, we work at the grassroots level to get right into the heart of communities, listening to local needs and employing local communities to implement the programs. Our main fundamental belief is that women and girls are powerful drivers of change, and we provide the support they need to reach their full potential and rebuild their futures. We strive for a world where they are safe from violence, free to access education, and are empowered to participate in their communities to drive social and economic change from within. We are investing in the future of women and girls because they play a vital role in resurrecting and strengthening communities. As local implementers, we work at the grassroots level to get right into the heart of communities. To ensure we meet their needs, we listen to the local community and employ local women to implement the programs.
The Lotus Flower has been widely recognized for its impactful and innovative work in advancing women's rights, economic empowerment, and justice for survivors. In 2021, the organization was honored with the CARE International Partnership Award, a prestigious recognition granted every four years to celebrate the professionalism and commitment of CARE’s global partners. Further affirming its dedication to women’s economic independence, The Lotus Flower received the IValues Award from the Friedrich Naumann Foundation under the “Economy and Jobs” category for the success and significance of its Women’s Business Incubation project. The organization also gained international acclaim through the PILnet Global Partnership Award for its groundbreaking initiative “Accountability for Yazidi Survivors of Atrocities by Da’esh,” which was recognized as one of the best cross-sectoral pro bono legal collaborations worldwide. Additionally, The Lotus Flower was a proud recipient of the UNHCR Innovation Award in 2022, further highlighting its commitment to delivering creative, impactful solutions for vulnerable communities.
Duties and Responsibilities:
1-Case Management Oversight – Child Protection
Oversee and review CP case identification, intake, assessment, case planning, implementation, follow-up, and closure processes through CPIMS.
Ensure best interest assessments (BIAs) and best interest determinations (BIDs) are conducted appropriately and in line with established procedures.
Monitor and support case workers in handling complex, high-risk, and sensitive cases, including cases involving sexual abuse, child labour, unaccompanied and separated children and children at risk of violence.
Ensure child-friendly and trauma-informed approaches are integrated into all CP case management activities.
2-Case Management Oversight – Gender-Based Violence
Oversee GBV case identification, intake, assessment, safety planning, case planning, and follow-up, ensuring survivor-centred principles are applied at all stages.
Review and support case workers in applying the GBV case management framework and the GBVIMS (Gender-Based Violence Information Management System) or equivalent used tools for GBV supervision.
Ensure psychosocial first aid (PFA) and basic emotional support are provided to GBV survivors at the point of first contact.
Support case workers in developing comprehensive safety and action plans for GBV survivors at risk.
Monitor confidentiality and ethical standards in handling GBV cases, ensuring informed consent is obtained and maintained.
3-Supervision ,team Management and documentation for both CP and GBV case workers
Provide direct line supervision to CP and GBV case workers, including regular one-on-one and group supervision sessions.
Conduct weekly case review meetings with supervised staff to review active cases, case plans, and progress against outcomes.
Monitor and review case files to ensure documentation is complete, accurate, timely, and compliant with organizational and inter-agency standards. Using CPIMS for CP and supervition tools for GBV
Provide on-the-job coaching and mentorship to case workers to strengthen their technical competency in case management.
Assess training needs of supervised staff and coordinate with the Protection Assistant to assist relevant capacity building.
Contribute to the performance appraisal process of supervised case workers.
Conduct training and assessments for staff knowledge
Compile and analyse weekly and monthly case management statistics from CP and GBV case workers and prepare summary reports for the Protection Manager.
Ensure proper use of case management tools, forms, and databases, including CPIMS+, GBVIMS, or other agreed information management systems.
Identify trends, gaps, and challenges in case management and report these to the Protection Manager with recommended solutions.
Perform other duties as assigned.
Maintain updated service mapping and participate in assessments when required.
Lead case conferences, particularly for complicated or multi-sectoral cases.
Lead weekly and monthly team meetings and participate in protection coordination meetings.
Submit weekly and monthly activity reports to the PA
Maintain updated service mapping and participate in assessments when required.
Submit Weekly supervision session notes and Monthly CP & GBV case management report
Qualifications & Experience
Bachelor’s degree in Psychology, Social Work, Sociology, Education, or related field.
Minimum 3–5 years of experience in child protection and GBV case management within a humanitarian or development setting.
Minimum 2 years of experience working as a senior case worker, case management supervisor, and supervising caseworkers, or leading field teams.
Minimum experience in the CPIMS system
Experience in computer use, including Microsoft software, word processing, spreadsheets, and e-mail.
Demonstrated experience managing complex and sensitive CP and/or GBV cases in humanitarian or development settings
Ability to conduct case supervision, including reflective practice and structured case review.
Understanding of child safeguarding policies and mandatory reporting obligations.
Knowledge of local protection systems, legal frameworks, and referral mechanisms relevant to CP and GBV.
Maintain strict confidentiality in all aspects of work, particularly with respect to beneficiary data and case information.
Personal/Professional Skills:
Previous experience working with IDPs, refugees, or vulnerable host communities in the Kurdistan Region of Iraq.
Training in Child protection, data protection, psychological first aid, or trauma-informed care.
Ability to work under pressure, manage complex cases, and support the emotional well-being of staff.
Recognize and respect the needs and beliefs of individuals of diverse cultures
Display an ability to be decisive and make sound logical decisions that can be supported.
Display an ability to gather information from a variety of sources and understands family situations/conditions/dynamics
Create situations that allow for open communication with CP case workers and collateral providers
Communicate clearly and accurately, orally and in writing
Strong computer skills, including Microsoft Office and data management
Languages:
Mandatory: Fluency in written and spoken local language, English, and Arabic
The responsibilities and tasks mentioned in this Job Description have been agreed between:
How to apply:
Please send your updated CV and cover letter to careers@thelotusflower.org while Mentioning “Senior Case Worker“as the subject of your email.
CVs and Cover letters that are in the form of pictures, and screen-shots will not be accepted.
CVs that do not include the subject line will not be considered.
Only shortlisted candidates will be contacted.
Applications past the expiration date of the advertisement will not be considered.