Job Description:

Child Protection Senior Case Worker

Number of Positions: One

Duration: 4 Months

Location:  Duhok Governorate and Zakho independent administration

Publishing date: 15th Dec 2025

Deadline of submission: 21st Dec 2025

 

About Us

The Lotus Flower is a non-governmental organisation which is legally registered in the Federal Government of Baghdad and KRI. The Lotus Flower programs empower vulnerable women, girls and other community members  so that they are safe, have opportunities to learn, the tools to become financially independent and the freedom to lead change. We provide safe social spaces inside refugee & IDP camps and implement projects to help them rebuild their lives and earn a living. We run multiple women’s and children centers for the IDP, refugee and host community in Iraq and have mobile teams in areas where static centers are not feasible.

The Lotus Flower services work to fill resource gaps by providing community-responsive programming which changes over time in response to feedback but revolves around 6 pillars from the UN’s Sustainable Development Goals:

·        Health & Safety (including MHPSS)

·        Education and Livelihoods

·        Peacebuilding & Human Rights

·        Climate Change

We aim to provide a foundation for women, girls, and other needed community members  to rebuild themselves, their families, and their futures. As local implementers, we work at the grassroots level to get right into the heart of communities, listening to local needs and employing local communities to implement the programs. 

Our main fundamental belief is that women and girls are powerful drivers of change, and we provide the support they need to reach their full potential and rebuild their futures. We strive for a world where they are safe from violence, free to access education, and are empowered to participate in their communities to drive social and economic change from within. We are investing in the future of women and girls because they play a vital role in resurrecting and strengthening communities. As local implementers, we work at the grassroots level to get right into the heart of communities. To ensure we meet their needs, we listen to the local community and employ local women to implement the programs.

The Lotus Flower has been widely recognized for its impactful and innovative work in advancing women's rights, economic empowerment, and justice for survivors. In 2021, the organization was honored with the CARE International Partnership Award, a prestigious recognition granted every four years to celebrate the professionalism and commitment of CARE’s global partners. Further affirming its dedication to women’s economic independence, The Lotus Flower received the IValues Award from the Friedrich Naumann Foundation under the “Economy and Jobs” category for the success and significance of its Women’s Business Incubation project. The organization also gained international acclaim through the PILnet Global Partnership Award for its groundbreaking initiative “Accountability for Yazidi Survivors of Atrocities by Da’esh,” which was recognized as one of the best cross-sectoral pro bono legal collaborations worldwide. Additionally, The Lotus Flower was a proud recipient of the UNHCR Innovation Award in 2022, further highlighting its commitment to delivering creative, impactful solutions for vulnerable communities.

 

 

Duties and Responsibilities:

  • Conduct intake, assessment, case planning, implementation, follow-up, and case closure for all cases, including the high-risk and complex CP cases (including neglect, violence, exploitation, separation, child marriage, child labour, and mental health concerns).

  • Provide direct psychosocial support (PSS), emotional first aid, and basic counselling using approved techniques to the caseworkers if needed 

  •  Lead case conferences, particularly for complicated or multi-sectoral cases.

  • Maintain strict confidentiality and safe information management using the CPIMS/CPIMS+ tool. Involve the coordination of services and supports within an interlinked or referral system

  • Identify trends, emerging protection concerns, and recommend program adjustments

  • Mentor and supervise CP caseworkers, providing technical guidance, coaching, and reviewing case files. Provide Women and girls with Protective Services, Investigations, and ongoing services.

  • Support staff in managing complex cases, emotional distress, and burnout (basic peer support).  Make decisions/recommendations regarding law enforcement and non-law enforcement intake referrals, including case closure. 

  •   Lead weekly and monthly team meetings and participate in protection coordination meetings.

  • Conduct observation field visit monthly 

  • Use the CP supervision tools 

  • Coordinates services with other agencies, disciplines, community members such as law enforcement, schools, attorneys, mental health, and alcohol, besides other drugs, etc.

  •  Complete case-related documents, including correspondence, case decisions, and general documentation.

  • Provide on-the-job training for new staff and volunteers.

  •  Participate in section and department meetings, work-related committees, and trainings

  • Provide informational presentations to other staff, professionals, and community groups related to department programs and policies.

  •  Participate in supervision/consultation.

  • Perform other duties as assigned.

  • Contacts with Public – Nature of and Frequency.

  • Ensure accurate, timely documentation of all cases, including CPIMS+ entries.

  • Submit weekly and monthly activity reports to the PA

  • Maintain updated service mapping and participate in assessments when required.

 

Qualifications & Experience


Bachelor’s degree in Psychology, Social Work, Sociology, Education, or related field.

  • Minimum 3–5 years of experience in child protection case management within a humanitarian or development setting.

  • Minimum 1-2 years of experience working as a senior case worker, case management supervisor, and supervising caseworkers, or leading field teams.

  • Minimum experience in the CPIMS system 

  • Experience in computer use, including Microsoft software, word processing, spreadsheets, and e-mail.

 

Personal/Professional  Skills: 

  • Previous experience working with IDPs, refugees, or vulnerable host communities in the Kurdistan Region of Iraq.

  • Training in Child protection, data protection, psychological first aid, or trauma-informed care.

  • Ability to work under pressure, manage complex cases, and support the emotional well-being of staff.

  • Recognize and respect the needs and beliefs of individuals of diverse cultures

  • Display an ability to be decisive and make sound logical decisions that can be supported.

  • Display an ability to gather information from a variety of sources and understands family situations/conditions/dynamics

  • Create situations that allow for open communication with CP case workers  and collateral providers

  • Communicate clearly and accurately, orally and in writing

Languages:

  • Mandatory: Fluency in written and spoken local language, English, and Arabic 

 

How to apply:

·        Please send your updated CV and cover letter to careers@thelotusflower.org  while Mentioning “Child Protection Senior Case Worker “as the subject of your email.

·        CVs and Cover letters that are in the form of pictures, and screen-shots will not be accepted.

·        CVs that do not include the subject line will not be considered.

·        Only shortlisted candidates will be contacted.

·        Applications past the expiration date of the advertisement will not be considered.