Job Description:
Case Worker (Female)
Number of Positions: One
Duration: 8 Months
Location: Duhok Governorate and Zakho independent administration
Publishing date: 4th Aug 2025
Deadline of submission: 10th August 2025
About Us
The Lotus Flower is a non-governmental organisation which is legally registered in the Federal Government of Baghdad and KRI. The Lotus Flower programs empower vulnerable women, girls and other community members so that they are safe, have opportunities to learn, the tools to become financially independent and the freedom to lead change. We provide safe social spaces inside refugee & IDP camps and implement projects to help them rebuild their lives and earn a living. We run multiple women’s and children centers for the IDP, refugee and host community in Iraq and have mobile teams in areas where static centers are not feasible.
The Lotus Flower services work to fill resource gaps by providing community-responsive programming which changes over time in response to feedback but revolves around 6 pillars from the UN’s Sustainable Development Goals:
Health & Safety (including MHPSS)
Education and Livelihoods
Peacebuilding & Human Rights
Climate Change
We aim to provide a foundation for women, girls, and other needed community members to rebuild themselves, their families, and their futures. As local implementers, we work at the grassroots level to get right into the heart of communities, listening to local needs and employing local communities to implement the programs.
Our main fundamental belief is that women and girls are powerful drivers of change, and we provide the support they need to reach their full potential and rebuild their futures. We strive for a world where they are safe from violence, free to access education, and are empowered to participate in their communities to drive social and economic change from within. We are investing in the future of women and girls because they play a vital role in resurrecting and strengthening communities. As local implementers, we work at the grassroots level to get right into the heart of communities. To ensure we meet their needs, we listen to the local community and employ local women to implement the programs.
The Lotus Flower has been widely recognized for its impactful and innovative work in advancing women's rights, economic empowerment, and justice for survivors. In 2021, the organization was honored with the CARE International Partnership Award, a prestigious recognition granted every four years to celebrate the professionalism and commitment of CARE’s global partners. Further affirming its dedication to women’s economic independence, The Lotus Flower received the IValues Award from the Friedrich Naumann Foundation under the “Economy and Jobs” category for the success and significance of its Women’s Business Incubation project. The organization also gained international acclaim through the PILnet Global Partnership Award for its groundbreaking initiative “Accountability for Yazidi Survivors of Atrocities by Da’esh,” which was recognized as one of the best cross-sectoral pro bono legal collaborations worldwide. Additionally, The Lotus Flower was a proud recipient of the UNHCR Innovation Award in 2022, further highlighting its commitment to delivering creative, impactful solutions for vulnerable communities.
Duties and Responsibilities:
· Provide individualized, survivor-centered case management to survivors in line with inter-agency Case Management Guidelines.
· Conduct intake assessments, identify needs, and collaboratively develop and implement case action plans with survivors.
· Ensure referral to appropriate services, including health, legal, psychosocial, protection, shelter, and livelihood support, based on survivors’ informed decisions.
· Provide emotional support and basic counseling to survivors, using active listening, empowerment, and trauma-informed approaches.
· Develop and regularly update safety plans for survivors at risk of further harm.
· Follow up consistently with survivors to ensure their evolving needs are met, and that they are receiving quality services.
· Ensure all documentation is kept secure and protected, with access restricted only to authorized personnel.
· Submit regular case updates and reports to the supervisor, contributing to monthly, quarterly, and donor reports.
· Use standardized tools and forms (e.g., consent forms, intake, action plans, referral tracking).
· Ensure that referral pathways are survivor-led, confidential, and uphold dignity and choice.
· Maintain an up-to-date understanding of available services and support the continuous mapping of local service providers.
· Work closely with GBV focal points, health staff, legal actors, shelter providers, and MHPSS professionals to ensure effective referrals.
· Implement all The Lotus Flower activities required.
Qualifications & Preferred Skills
· University degree and at least one year relevant area work experience.
· Knowledge of GBV case management principles and tools
· Minimum 1–2 years of experience in case management, psychosocial support, or protection programming.
· Basic proficiency in English as well as strong / Arabic and Kurdish skills, written and spoken.
· Good computer skills (MS Office, including Outlook for email).
· Strong experience in case management, GBV interventions, provision of different trainings including resilience and positive discipline programs.
· Strong organizational skills.
· Proven skills including planning and budget tracking capacities.
How to apply:
Please send your updated CV and cover letter to careers@thelotusflower.org while Mentioning “Case worker “as the subject of your email.
CVs and Cover letters that are in the form of pictures, and screen-shots will not be accepted.
CVs that do not include the subject line will not be considered.
Only shortlisted candidates will be contacted.
Applications past the expiration date of the advertisement will not be considered.