Job Description: IT & Database Officer

Number of positions: 1

Duration: Six months

Location:  Duhok Governorate and Zakho ID

Publishing Date: 23 May 2023

Deadline of submission: 2 June 2023

About Us:

The Lotus Flower is a non-governmental organization which empowers vulnerable women and girls so that they are safe, have opportunities to learn, the tools to become financially independent and the freedom to lead change. We provide safe social spaces inside refugee camps and implement projects to help them rebuild their lives and earn a living. We run four women’s centers for the IDP, refugee and host community in Kurdistan 

Our programs are based around pillars from the UN's 2030 Sustainable Development Goals:

·       Health & Safety

·       Education & Livelihoods

·       Peacebuilding & Human Rights

·       Climate Change

Our centers implement much-needed livelihood training, language courses, computer training, mental health support, fitness and health training, and awareness sessions and advocacy on women's rights and gender-based violence. 

We aim to provide the foundation for women to rebuild themselves, their families, and their futures. As local implementers, we work at the grassroots level to get right into the heart of communities, listening to local needs and employing local women to implement the programs. Our fundamental belief is that women and girls are powerful drivers of change, and we provide the support they need to reach their full potential and rebuild their futures.

Responsibilities:

IT support:

  • Provide first point of IT Support contact for staff.

  • Install and configuring computer hardware operating systems and applications.

  • Assist staff or clients through a series of actions, either face to face; email or over the telephone to help set up systems or resolve issues.

  • Troubleshoot technical issues to resolution and/or escalate to supplier or partner organisations as required.

  • Ensure system and data security is maintained at a high standard, ensuring the integrity of the TLF network is not compromised.

  • Monitor performance of TLF systems, ensuring issues are appropriately escalated and resolved.

  • Provide technical assistance to project teams and undertake technical project roles when required.

Database Management System Implementation:

  • Maintain the project-specific databases.

  • Ensure all data is entered and updated in the databases and tables.

  • Support key staff and project manager in ensuring that data is collected, entered and stored in a timely and accurate manner according to the reporting and monitoring requirements.

  • Check the quality of the data submitted by field staff.

  • Check, mentor and monitor the quality of the data submitted by all the sub-grantees and partner organizations.

  • Liaise with field staff regarding missing data, eventual mistakes, data discrepancies and/or inconsistencies.

  • Perform “clean data” when needed.

  • Ensure proper filing of hard and soft copies of survey questionnaires, lists of beneficiaries or other data collection tools or documents.

  • Maintain and further develop the structure or format of the databases as required.

  • Implement proper backup, restore, data validation, and security procedures to ensure data integrity and availability.

  • Provide database technical support to TLF teams, and troubleshoot both hardware and software issues.

  • Provide necessary capacity building for TLF team in IT and data management field.

Data Analysis:

  • Support the improvements of the data collection tools within TLF projects and pilot new ideas with assessment teams in the field.

  • Verify the accuracy of the data collected during assessments.

  • Clean data collected during assessments and flag any issues to the relevant department.

  • Extract queries, figures, and reports from the database.

  • Generate data visualization such as charts, graphs, tables to be included in communication tools, reports, assessments and any other documents as per needs.

  • In collaboration with the M&E Officer, provide data analysis of projects’ activities and assessment data.

Other duties:

  • Provide regular and timely updates on progress and challenges to supervisors and other team members.

  • Capacity building: Provide database-related and IT skills-related workshops and participate in meetings as required.

  • Perform any other related activities as assigned by immediate supervisor.

  • Demonstrate commitment to and promotion of a culture of service excellence and continual improvement within the IT team.

Qualifications and skills:

  • A Bachelor degree in computer sciences or another related field.

  • Possess advanced Microsoft Office skills.

  • Demonstrate information management skills.

  • Use of online platforms for data collection.

  • Knowledge of data collection.

  • Fluent in Arabic, Kurdish and English; reading, writing and speaking ability required.

  • Strong commitment to human rights with cultural sensitivity, respect, and confidentiality.

  • Strong communication skills-including explaining questions into simpler language that is understood by the team.

  • Ability to multi-task in a calm and professional way.

How to apply:

·       Please send your updated CV to careers@thelotusflower.org, mentioning “IT and Database Officer” as the subject of your email.

·       CVs and cover letters that are in the form of pictures, and screen-shots will not be accepted.

·       CVs that do not include the subject line will not be considered.

·       Due to resources only successful applicants will be contacted.